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Frequently Asked Questions
Looking for more information about our desserts or a pending order? Check out our list of frequently asked questions below for some quick answers. If you still have something you’d like to know, don’t hesitate to get in touch. We'll update this page as more questions come up!
Q: How far in advance should I place an order?
A: While we require a minimum of 7 days notice for all orders, our calendar of availability can completely fill up1-3 months ahead... So for best chances of availability, we recommend contacting us as soon as you have a set event date! We will accept orders within a 6 month window, but feel free to reach out to us with any questions!
Q: Do I have to order a certain number of cookies?
A: We do have a minimum requirement of 24 cookies for all CUSTOM orders, but then you can order any number beyond that. Orders do not need to be "by the dozen" We do occasionally offer smaller gift set options, usually around holidays when time permits. Feel free to reach out with any questions!
Q: Do you offer Allergen-Free options?
A: At this time, we no longer offer these options... We'd be happy to refer you to other fantastic bakers in the Tampa Bay area who do specialize in these options! (Gluten Free - Dairy Free - Vegan - etc) **Our cookies DO NOT contain nuts or nut products**
Q: How long do the cookies stay fresh?
A: So this depends on a couple things - first, how you like your cookies, and second how you choose to package/store them. I bake all cookies fresh for each order and err on the slightly softer side of baking. I like a soft/moist cookie. So if this is you - then we recommend eating the cookies within 3 days or so of pickup. If you like a nice crunchy cookie, then these will last for weeks... Basically, the cookies will hold their delicious flavor for at least 2-3 weeks, but will just dry out over time and colors may start to fade. If you want to preserve freshness for more than 3 days, we recommend purchasing the individual wrapping option. By individual wrapping, you'll extend the freshness to at least two weeks and also have the ability to freeze the cookies as needed (freezing instructions are provided with all wrapped orders.)
Q: Do I need to pay for my order up front?
A: When placing an order, we do require a non-refundable deposit upfront to reserve your date. The deposit is 25% of your total order. Once most order details are confirmed (date, approximate number/size, at least some of the design details, and delivery options) an invoice will be emailed to the client with a deposit portion being due immediately, and the remaining balance due 14 days prior to the event date. Clients also have the time frame prior to 14 days from the event date to solidify any quantities, design details, packaging options etc. With the invoice being modified for any changes as needed.
Q: How do I pay?
A: We use Square for receiving all payments. Square accepts all major credit/debit cards and is very easy for all of us to use. We no longer utilize payment apps such as Venmo, paypal, Zelle, etc. We kindly ask that everything be completed through the Square links & invoices that we will send to you via email or DM's.
Q: What is your refund policy?
A: Any refunds requested at least 14 days prior to pickup/delivery must forfeit their deposit, but any further payments will be refunded. Orders cancelled within 7-14 days before pickup/delivery date will not receive a refund, but may postpone their order as needed to a date our availability permits. Any orders cancelled less than 7 days from scheduled pick-up date will not be eligible for refund or postponement, however, client may opt for Seaside Sweet Shop to donate their order to a place of our choosing if client is unable to pickup the cookies/desserts.
Q: Do you offer any sort of bulk discounts?
A: Our definition of a "bulk" order is at least 100+ cookies and/or 200+ cupcakes. For these size orders, we do offer a 10% discount and complimentary delivery within 10 miles of our 34667 zip code.
(We DO NOT offer any wholesale options at this time.)
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